26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2950 Someone from QLD thinks vodafone is Extreme to the max at 27 Dec 2010 03:03:41 PM
I am a crazy johns customer..wish i wasn't. As we all know crazy johns uses the vodafone network. I am on the $79 unlimited cap, which includes 2GB data. There's not much point having 2GB data when it doesn't let you download anything over 5mb.

Furthermore, its a guessing game as to which messages actually reach recepitents, as well as messages i recieve from other people not always reaching me.


- Phone calls dropping out
- Cant download files
- Messages not being recieved
- Messages not being sent, even though it says they are.

While were on the subject, lets not all forget the Indian Operators, that almost every single phone carrier is using these days. If you have an issue, there's not point calling someone in India, as they 100% of the time have no idea whats going on, or just tell you "we are working to resolve this issue."

*No to vodafone
*No to Indian operators

27 Dec 2010 03:07:43 PM: 100 percent
29 Dec 2010 08:00:21 PM: racist much
6 Jan 2011 01:25:25 AM: i agree with the guy above...they're just trying to fucking make a living to provide for their families. most of em can be preety helpful/ nice to and i wouldnt want to help u either if you start whinging in the phone to someone who is trying to help you. and both telstra, optus and 3 all use indian call centres aswell so get use to it

*No to racism you douche
6 Jan 2011 10:01:30 PM: these indian operators should learn how to speak to customers professionally, they should also read comments before they ask the same questions that were asked 20 minutes ago. they should have proper training from their team leaders and managers so they can reduce the waiting list on the lines and also provide suitable feedback to customers.
8 Jan 2011 07:47:07 PM:
11 Jan 2011 04:06:02 PM: I have nothing against people of other nationalities but I will concede that I do have trouble understanding people with strong accents - and I'm sure they have the same problem with us.

I feel aweful when I have to ask them to repeat themselves. Some of them do speak good english, but I just can't understand the people that have extremely thick accents.