26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3 Someone from QLD thinks vodafone is FUCKING FAIL at 13 Dec 2010 07:31:24 PM
CUSTOMER CARE? What a fucking joke in itself!
They don't care shit about their customers.
Assholes should get some aussies to do some decent call centre work.
Seems like all the indian call centre workers are on curry break.
21 Dec 2010 04:12:00 PM: Pretty much every telco has there call centres overseas mate
24 Dec 2010 12:29:54 PM: good estimate there, 'pretty much'. number perhaps?
28 Dec 2010 11:17:00 AM: We just had same issue, waited over half hour to talk to someone, then was told we would still have to pay to get out of contract..
30 Dec 2010 07:56:53 PM: Finally people are sinking their teeth into companies taking money for nothing.

21 Jan 2011 09:23:13 AM: You're a racist idiot. Onshore or offshore makes no difference if you don't have non-racist courtesy. Have you tried to call Telstra or Foxtel CC lately? If you took the time to actually listen and explain your problem well enough then they might be able to help but no doubt your just a racist bogan who can't help but get abusive and angry because you have no self control.
21 Jan 2011 10:55:27 AM: "Aussies to do some decent call centre work". hahahhaha Aussies are the laziest workers on earth.
4 Jul 2011 04:04:06 PM: Oh poor thing has never left his neighbourhood before, do some traveling for god's sake.