26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3031 Someone from NSW thinks vodafone is Bulk FAIL at 27 Dec 2010 03:18:11 PM
I have been a disgruntled Vodafone customer for approx 20 months (I am currently 'serving' a 24 month sentence/contract).

1 month after signing up to Vodafone I moved to Williamtown and then Anna Bay, thus began my frustration with the complete unreliability and inconsistency of Vodafone's reception.

Both myself and my partner are in the Australian Defence Force and for service reasons we live in different states. Our long distance relationship relies heavilly on telecommunications.

I am only able to get reception in one certain spot in my house and even then it is precarious and drops out repeatedly. This unreliability has caused me so much stress and hardship, putting strain on my relationship.

I am on an unlimited plan, costing approx $130 a month for a 'service' which is barely provided.

I am constantly frustated and dissapointed by the lack of reception I recieve with Vodafone. As part of my job I am required to be contactable 24/7 and have had to resort to buying a cheap Optus sim card and phone and use that as a back up. This is unexceptable.