26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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3074 Someone from NSW thinks vodafone is I must be in the 0.47% area ! at 27 Dec 2010 03:24:20 PM
Vodafone claims to cover 99.53 % of Metro areas. So how come I keep coming into the 0.47% region so often ? However not wanting to simply moan lets get specific I live in a Sydney suburb Clontarf. Driving home through Balgowlah I know the precise location of three drop out points in less than 2Km. Even along Military Rd just past Mosman Junction going north Drop out, Going south on Roseville Bridge, drop out. Cherrybrook - drop out. And hey this is not confined to Sydney. Recently in Cairns, driving from Mission beach to Cairns - no signal all the way until well into Cairns - check the coverage map - or should I say the purported coverage map and its all in the blue - but hey it no work despite the optimism of the map. And to and to my anger of course partners phone with Telstra worked 100%. Even today writing this from Crows Nest NSW - not exaclty a rural location - my Vodafone ( iphone ) signal strength 1 bar - coworker on TLS signal strength 4 !

Now we all know we went to Vodafone cos we got a great deal - and of course I asked about the coverage as friends told me it was poor ( if only I had listened to them ) but the sales guy told me that in poor reception areas the phone would switch across to TLS - and I believed him !!!!!!!!!!

Then to add injury to all this pain there are at least 2 occasions a day when it just does nothing - I dial and I wait - and the screen just looks at me and sits there. Seems like a congestion issue to me. Just keep on dialing in the end you get through - persistence is what counts.

Then finally to all you users BE AWARE of the overseas charges - I racked up over $5K whilst in the UK for less than two weeks ( Mostly internet charges ). At least in Europe they have laws to prevent such rip offs. Of course you cant challenge them - they own all the technology to prove you are wrong.

I have had mobile phones since the days they were literally a suitcase in the boot of the car, the old 0055 numbers, I have used Telstra, Optus, and now Vodaphone - believe me when this contract expires - I wont be renewing it.