26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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3330 Someone from NSW thinks vodafone is Very at 27 Dec 2010 03:58:24 PM
Ive had vodafones wireless internet usb service in two different suburbs (Tweed Heads and Gold Coast, so not rural). Both times I've had next to no reception, download speeds of less than 1 Kb/s, constant drop outs (network not available), Vodafone software crashes/freezes, and non stop hassle. Whats worse is if you try to contact them about it you are talking to someone in Egypt or Sri Lanka, who can't help you at all because they don't know why the network is down or when it will work again.
Even better, walk into any Vodafone retail outlet and ask a staff member for help, and they'll simply tell you to phone "Customer Care" and explain it to them.
The quality of service and customer care with this company has been absolutely atrocious for many years, they completely deserve this backlash from the public, and hopefully massive financial implications for them as a result.