Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3380 Someone from QLD thinks vodafone is deceptive service and unreliable at 27 Dec 2010 04:07:43 PM
In the last three months I beleive i have had to make three connections at least to complete one short call at a time due to constant drop outs. Text messages are arriving sometimes one day after friends sent them. Missed many social activities and caused disarray with family re: children pick ups etc: Why are we expected to foot bills on time for a service that vodafone itself will not address. I am sure the bad pr will hurt them long term and why have they not allowed consumers to cancel plans or offer free service untill correction of network. Shame on you vodafone for using your consumers as a research and development experiment with your hardware and software issue's at our cost. You should be held accountable for the true cost to your consumers including the grief and frustration of getting concise answers from your staff.