26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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3580 Someone from NSW thinks vodafone is unbelievable at 27 Dec 2010 04:21:47 PM
I joined Sept. 2009 on a 2 year plan of 1gb monthly for $25.
Every month I was charged $30 and nobody in customer service (Cairo) could help, although in the Upgrade Dept. (Tasmania) they could tell me I was being overcharged.
In the end I upgraded to 3gb monthly for $30 as I was being charged for that amount anyway, it was a complete disaster and I cannot wait to change providers, also I was told before I joined I could get 3G, that was also a complete fabrication on Vodafone's part.
When I kept losing 3G I rang customer service and was told my area couldn't provide 3G and would have to use a system as slow as dial-up.
WILL NEVER USE VODAFONE AGAIN. Thank you, it is good to know I am not the only one. Jim Wright.