26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3641 Someone from NSW thinks vodafone is Slow 3G wireless at 27 Dec 2010 04:25:27 PM
I live in Nth Illawarra, for the last 10 weeks the Vodaphone 3g wireless broadband has been very slow. From the exact same position in my house the signal strength varies so much from "very poor" to "very good" but averages "poor." Consequently using the Internet is usually SLOW. A month ago I found it impossible to make a phone call complaint to them, so I emailed them. A Dirk emailed back and said to call them and that my email complaint status was "resolved." Wrote back to Dirk and said it was not resolved and to answer my email, instead another direction to ring them, What a ruse to piss off legitimate complaining customers. After this I actually got thru and logged my complaint, never heard from them again since (well over 3 weeks ago). Extremely poor customer service, am seriously considering sending a letter to Vodaphone soon saying they are in breach of contract and I will not pay my monthly installment. So glad Vodaphone are receiving so much bad publicity, I will never recommend them, crap 3 G wireless broadband and even crappier (non-existant) customer complaint handling. What makes me even madder is they spend big money sponsering V8 Supercars and the cricket - how about spending it on delivering its contracted serice reliably and not so slow.
29 Dec 2010 10:09:31 AM: Interested in chatting to Vodafone customers in the Illawarra for a story in the Illawarra Mercury. If you'd like to help out, email Matt at mjones@illawarramercury.com.au. Thanks.