26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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3653 Someone from ACT thinks vodafone is Bad - but recoverable at 27 Dec 2010 04:26:20 PM
2 year contract with 16 months left, living on Bribie Island, QLD. We can go for days with no service. When we get service it is zero to all bars, varying by the minute, most times, no 3G at home mst times so use WiFi all the time at home which I did not need to do with Optus.

Given up trying to talk to the Indians several times without success as even after an hour wait, no answer, I don't have that sort of time.

I have access to 2 x Nokia and 1 x Huawei smart phones, all with the same problems so it is not the phones. I am in the industry and know that their cell site is badly designed and there is not enough equipment to handle the traffic. We are approx 500m line of sight from the cell site.

Fortunately I send most of my time away from home and most times, the service is OK as I am overseas. If only Vodafone's Australian network was as good as their NZ network.

My wife is on Telstra, no problems, Optus was not brilliant but OK, Vodafone sucks.

I have had no billing problems and their shop in Morayfield was excellent but one of their shop in Chermside was the pits, 1 1/2 hours to open an account???