Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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367 Someone from NSW thinks vodafone is As lost it's way at 17 Dec 2010 03:05:17 PM
I've been a Vodafone customer since 2004 and have been happy with their service up until the last year now. Vodafone has NOT done a thing about their networks coverage, in fact you can't even drive from Melbourne to Swan Hill/Mildura and use your phone and in areas where they have coverage (going on their coverage maps) you end up with crap coverage or no coverage. Their base station in my town is always going off line and we have had days of no service at all and their customer care people tell you there is no issues and it must be your phone. Bullsh@t it's my phone. If that's the case the 5 (old) mobile phones I have are faulty?? No it's your stupid network that's at faulty. I have only just a couple of months ago moved the other family members mobiles that were on with Vodafone to Optus. Optus might not be much better but at least their network where I am works and they are improving and installing more base stations. I was told for Vodafone managment after I sent them a letter about their poor network coverage that the number one reason people leave Vodafone was because of coverage in country areas and you know what they are doing about that? They are spending money on their network and putting up more base stations in the cities, WTF!!! You have coverage problems in the country so you put more base stations up in the cities? How does that help the coverage in the country?? It's pointless having great plans when you don't have coverage. Vodafone needs to wake up to themselves and spend money and fix their network. Vodafone are going to end up being a city only mobile phone carrier.