Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
373 Someone from NSW thinks vodafone is My Life is not worth living at 17 Dec 2010 03:09:14 PM
I've been a vodafone customer in Aus for the last 6 years & 5 years prior to that in NZ. I used to love vodafone.....until 3 months ago. For the last 3 months I have set my phone to 2G only removing myself from the 3G nightmare. I have gone through every test there is over countless hrs on the phone and in the store. New sim, new settings, it's your phone, etc etc everything OTHER than THEIR network.
To my anger when the SMH article showed up detailing the massive issues being faced by customers on the 3G network. As such I have complained, complained and complained. They offered me a 30 dollar rebate. Considering I haven't been able to use my 1gig data allowance for over 3 months on my $79.00 cap this is an insult.
I have just read on the SMH website that the issue has now been "fixed" and the 3G network should be back to normal....as such I have switched my phone back onto 3G and will test over the weekend. However, since writing this my phone has said "searching" with a no signal icon on my phone....I am not holding out hope...telstra here I come!
To my anger when the SMH article showed up detailing the massive issues being faced by customers on the 3G network. As such I have complained, complained and complained. They offered me a 30 dollar rebate. Considering I haven't been able to use my 1gig data allowance for over 3 months on my $79.00 cap this is an insult.
I have just read on the SMH website that the issue has now been "fixed" and the 3G network should be back to normal....as such I have switched my phone back onto 3G and will test over the weekend. However, since writing this my phone has said "searching" with a no signal icon on my phone....I am not holding out hope...telstra here I come!