26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3732 Someone from NSW thinks vodafone is Ditch the phone at 27 Dec 2010 04:34:45 PM
We arrived in Aus, bought a vodaphone at the airport and the dude there grabbed the cash and never gave us the ID number so the Vodaphone call centre refuse to talk to us!!! No coverage 95% of the time. Vodaphone internet stick doesn't work at home and doesn't work outside our home area (still in the same state). When we finally got through to the call centre staff, on another companies phone, they went through "you have full coverage so it must be a faulty phone", "All 3 phones in the house must be faulty", "sorry we can do nothing without your code, even if you are complaining about not being given a code", and finally charging us money to unlock the phone which was no better than a paperweight on the Vodaphone network. The entire phone was deactivated after talking to the call centre because I was unable to recharge the phone. I finally got through to head office in Australia and they charged me more to unlock AND swiped the rest of my credit ($70+), even though I still had a Vodaphone SIM card.
I don't feel like Vodaphone have honoured the promises their salespeople make, and the misrepresentation may wind up costing lives if people try to use a Vodaphone in an emergency situation.
The whole network was down in our area for most of the month, yet the credit we could not use was also swiped out completely rather than extended.