26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4013 Someone from VIC thinks vodafone is billing at 27 Dec 2010 05:10:53 PM
I only took out a $20 sim only account. My husband took one out on the same day at the same store with the same salesperson. Firstly we asked for our bills to be sent online. For some reason mine arrived in paper and only 2 weeks after I had joined so I figured it was a mistake and didnt pay it. My husband didnt receive one. 2 weeks later I had my phone barred for not paying the $20 bill. My husband still had not received a bill. I had to pay the bill and a reconnection fee. MY husband then got his bill online and was not charged for the time I had my service cancelled for. When we contacted them about it they said we were on different billing cycles yet he has signed up 10 minutes before me from the same store. I had to then go online and change my billing preference myself even though I had never requested a paper account and had paperwork showing this. We also had problems making and receiving calls from the kitchen of our house. We live in northern suburbs of Melbourne not a remote area. I lasted 6 months with them before pulling the pin.