Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4196 Someone from QLD thinks vodafone is Worst. Service. Ever. at 27 Dec 2010 05:32:26 PM
Since day 1, in August 2009, my work colleagues mocked me for selecting vodaphone as they are known to have zero reception in the Lockyer Valley, west of Brisbane. I contacted Vodaphone after a while, as I was extremely disappointed with the service, as I am paying $114pm for unlimited phonecalls and SMS, as I intended to use my phone for work purposes. This has not been possible, and due to my phoen serching for service all day, my phones battery life is around 10hours. I have an iphone and initially thought it was phone, but it was the reception. I have to charge my phone at work, just to get through the working day and have a phone in case of emergency on the trips home.
I contact the help line who just sent me a generic "we are awaiting the technicians to confirm the problems" after initially asking me fill out a lot of forms which were the same question over and over again. After 6 months of dramas, I was told that i could not exit my contract, and that the website had now been adjusted to reflect the poor service and coverage in the area.
A little too late for my liking. I want to jump on with everyone else and sue for the 18 months I have endured this crap. I threatened them with legal action but thought "im all alone" and figured I would waste a lot of cash. Now I know I am not alone. If I have met my end of the deal (paying $114pm) them they should meet their end, otherwise, essentially they have broken the contract!! And If i dont pay, they cut me off. Lets hit them where it hurts.
I contact the help line who just sent me a generic "we are awaiting the technicians to confirm the problems" after initially asking me fill out a lot of forms which were the same question over and over again. After 6 months of dramas, I was told that i could not exit my contract, and that the website had now been adjusted to reflect the poor service and coverage in the area.
A little too late for my liking. I want to jump on with everyone else and sue for the 18 months I have endured this crap. I threatened them with legal action but thought "im all alone" and figured I would waste a lot of cash. Now I know I am not alone. If I have met my end of the deal (paying $114pm) them they should meet their end, otherwise, essentially they have broken the contract!! And If i dont pay, they cut me off. Lets hit them where it hurts.