Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4208 Someone from VIC thinks vodafone is at 27 Dec 2010 05:33:57 PM
Been with Vodafone for about 13 years now, i have 2 phones/plans on my account, i have never ever heard from vodafone asking if i am happy, or how they can help etc etc. the last few months the reception here has been going down hill, the last 2 weeks we all of a sudden have no reception in our house and we have to drive around the block to get some coverage. Not good when i am trying to run a business on these phones, now i am using my home phone all the time and that bill is going to be huge, and we are even having to give clients our home phone number so they can get hold of us, its a joke!!! I rang Vodafone the other night, after being on hold for 1hr 23mins i finally spoke to someone who was trying to tell me it was phone(which is iPhone 3GS) even after i told her we have 2 phones doing the same thing,and my next door neighbour the same also, but she continued to make me try and reset all different settings on my phone(about 4 times) and now i have lost all my settings and a fair bit my stuff i had stored on there is gone too!!!! She told me i was in a standard good 3G reception area, and maybe i need to take my phone to get looked at(again i told its happening with all phones) she then said they have noted my call in the system and are looking into it and i should either have the problem fixed or hear from Vodafone regarding this within the next 72 hours, well i havent had either happen, i am furious!!!! i am stuck in a plan on one phone still for another year and a half, and the other is due in 2 months,which i was going to renew in the new year so i can get another iphone for 24 month contract, doubt i will be doing that now, anyone got Telstras number?