26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4251 Someone from QLD thinks vodafone is at 27 Dec 2010 05:40:50 PM
I have a iPhone with vodafail on a 2 year contract which is up in 6 months! I have had problems with them over the years were they have been taking money out of my bank account with out any consent or contract binding! When I rang to sort it out they kept putting me through to the debts area like i was the one that owed them money!! I had to go to the TIO in the end to have it sorted out. Last week I waited on hold for customer service for 1 hour and 20 minutes to try and have my handset upgraded. I hung up in the end because I couldn't bear to waist anymore of my time!! NOT HAPPY