Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4267 Someone from QLD thinks vodafone is account statement at 27 Dec 2010 05:44:32 PM
Every time I try to download my statement to pay my account it won't allow me to do so Iam getting hit with huge bills which should not be happening on my plan that Iam on which is the $69 cap allowing me $700 cap & 2Gig of Data so how do I pay my Bill. For the last few years I was with 3 when my contract was up they told me that I should go with vodaphone as nothing would change how wrong were they I have never ever had any problems with 3. Now everythings a problem I contacted vodaphone about my bill which they assured me the problem was solved and quoted an amount which I would pay to fix the problem problem is I still can't download a statement to get the barcode to pay the amount they told me to pay.