26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4314 Someone from TAS thinks vodafone is HEAPS at 27 Dec 2010 05:50:46 PM
- Ordered mobile broadband @ online store
- Received order confirmation by email.
-Did not receive product
-rang to enquire about order ("customer care") - this took 2 attempts:
1. After 30m waiting - was hung up on.
2. Quoted my order number - told they couldn't find my order - told to ring back when I had the right order number! (which I had)
- After another 30m wait was told that I had previously quoted the right order number - but there had been a system error and my order was allocated to a different person instead - told to go and sort it out at a Vodafone store...
4. Made my way to vodafone store- to the front of the line - then told to wait because salesperson saw someone they could make a sale with instead of dealing with my problem.(even though I was there first)
5. Finally got some assistance was told again my order had not gone through. Salesperson rang someone on the phone- man on phone said they could give me three months for free if I placed another order with him, or I could place an order in store with salesperson and not get three months for free.. um?!
6. Waited around again for 5 mins while salesperson and man on phone chatted about the weather/ work party before hanging up.
7. Man on phone organised to call me back so I could place the order at 5.30pm that day- NEVER HEARD FROM HIM AGAIN!
The most pathetic customer service display I have ever seen and I endured it all for zero outcome. FAIL!