Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4361 Someone from NSW thinks vodafone is FAIL WITH 5 STARS at 27 Dec 2010 05:55:32 PM
where to start? transferred to voda from 3 (at the point where i wasnt aware they were merging..) then had problems with sign up- somehow wrong info entered, pushed into putting my number onto hubby's account which is all great til it comes on 1 bill which has none of my details - hopeless for tax.. mislead about data packages, bills $200 more than they shouldve been (basically staff instore told us different to the actual - and then i heard them repeat same to another customer next time i was in store!!!) told by 3/VODA customer service that i was wrong and that i needed to listen to them, spent countless hours on the phone to call centres on the other side of the world who cant seem to fix anything.. finally got credited for the mishap, but they STILL couldnt get my details right.. been ok for about a month, now it seems that my house has no reception despite my phone saying full reception.. I refuse to call the call centre as the last 2 times i called i was informed by "LARA" that there was a 40 minute wait and guess what...? the line dropped out.. had been with voda in the past then optus then 3, went back to voda thinking they were the best of the bunch.. Hmpfff and the funny thing? I only commenced my contract at the end of August!! They dont seem to think its funny when i tell them that i am disconnecting my payments because they havent kept their deal... TELCO Ombudsman here we come!!! just waiting for another written response from them to add to the collection!!