26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4400 Someone from NSW thinks vodafone is Bloody Crap at 27 Dec 2010 06:01:07 PM
I took out a VodaPhone Wireless Internet Stick for my computer to surf the net and thought that prepaid internet wireless was the only way to go, well I had nothing but problems when I got the product home, there was at best of times a very weak siginal or no signal at all, I took the product back many times and had it swap over for a new stick, but still it did not fix the problem, I thought that vodaphone would work in a major city here in Sydney but it didn't.
After serveral attempts and exchanges I finally had enough, I asked for a refund and they did not want to give it to me as they want to try other options still all which didn't work, so I demanded my money back the next time I went in and finally got the majority of the money back except for a few dollars. For peace of mind I didn't care, but I also have a vodaphone mobile too and thats a constant struggle to deal with friendly customer service, most times It sound like I am speaking to a call centre somewhere in India