26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4460 Someone from SA thinks vodafone is rotten reception at 27 Dec 2010 06:09:10 PM
i changed from 3 to Vodafone because the guy in the shop showed me the coverage for my area and it "was the best available anywhere" ... swapped the 2 teenagers and my service over. I was told to just ring vodafone to unlock the 2 x 3 phones... easy!
dropped sim off to cross teenager... tried to ring and unlock phones... 30 minutes and 3 calls later... and I was still talking to a robot who kept hanging up on me... I get home to my house - no service whatsoever! like NONE! had to drive 3 minutes down the road to get any service :( hopeless!
went back to the vodafone shop in the morning... um sorry but we cant change you back the same way... the shop sent an email to customer service and needed to wait for them to do something!!!! how cross was I? 2 days before christmas... not able to have our own numbers, not able to have 3 service... unbelievable... surely swapping from 1 to the other should be just as easy.... luckily wonderful shop assistant managed to fix problem.. her regional manager was there and they had to delete my service ... give me usim's and change numbers over...