26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4602 Someone from SA thinks vodafone is Merger with 3 at 27 Dec 2010 06:35:14 PM
I have had issues with my 3 contract since they merged with 3!! When hearing this on TV, thought might head to website and see if the trouble is the same. I have been with 3 for 3 years and very happy - no coverage issues at all, so I renewed after a 2 year contract. Then about sept last year the problems started - dropping out, no coverage, calls start and then can't hear anything. All this started just after they joined with vodaphone. I was told that the network would be much better and if having problems should switch my phone to manual roaming!!! This is fine before I have a call (although then charged at higher rates!!!), but if I am in a call.... Again overseas call centre that doesn't understand. Am considering returning to Telstra, which is against everything I think but living in the country I need to have a reliable carrier.I wonder if this is just a vodafail thing or both as I know other people with 3 who have had similar issues. Maybe there is something in common with both these carriers.