26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4612 Someone from QLD thinks vodafone is extreem! at 27 Dec 2010 06:36:51 PM
The list is long, I ttried to complain in several shops and they don't seem to care, they say to contact their help line. I waited upto an hour on 3 occasions and finally got through only to have a bad connection and a massive language barrier. I tried to complain online but as I have so much to write about the page timed out! I've I find the time to list all my complaints again I will try and type them in advance then paste them into the page.
As a bit of fun I've asked 3 sales clerks in Vodafone shops to see their phone and 2 of them are with Optus (Not much better)! The list goes on and it's painful to rehash but I will document it all one day and share how bad they are with everyone, in the mean time all I can say is run, run away pay the money and get Telus, you won't regret it!