Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4649 Someone from NSW thinks vodafone is the definition of fail at 27 Dec 2010 06:45:45 PM
My issue with vodafone is that i have been trying to recharge my prepaid plan for the past 2 weeks. I have tried doing it online but i was unsuccessful and was advised to contact vodafone to resolve the issue. First time trying to contact them I was put on hold for 4 hours and still didn't speak to any representative.
So the next day I called again and after 40 min i ended up speaking to a representative and was informed that they still couldn't resolve the issues and was told to call back the next day to check if the issue had been resolved.
The following day i contacted vodafone again and this time was told that the systems are down and for me to call back the next day.
Next day i call them and was still informed that the system are back up however they could not figure out why the recharge was not going through.
Now i have been with out credit for a total of 2 weeks. I am sick of this and now with tossing up going with optus or telstra
So the next day I called again and after 40 min i ended up speaking to a representative and was informed that they still couldn't resolve the issues and was told to call back the next day to check if the issue had been resolved.
The following day i contacted vodafone again and this time was told that the systems are down and for me to call back the next day.
Next day i call them and was still informed that the system are back up however they could not figure out why the recharge was not going through.
Now i have been with out credit for a total of 2 weeks. I am sick of this and now with tossing up going with optus or telstra