Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4676 Someone from QLD thinks vodafone is Extremely at 27 Dec 2010 06:50:27 PM
I've been with Vodafone since 1998 and I would have to say that they were a real competitor against other Telco's until the last 2-3 years. Since then the service went completely downhill starting with vodafone customer rewards program for long standing members. However I signed a contract with them about a year ago with the release of Blackberry storm smartphones and I'd have to say I have spent hours of time completely wasted following up on major explanations as to why my phone bills were over $200 dollars. When speaking to a service rep my bills were reduced several hundred dollars. So lets imagine this - if one did not follow up on why, which the telco never explained as to why I was immensely overcharged, then I would of been charged. So instead, I waste hours of my time on hold waiting for them to fix a problem they caused. This is just the start. I will be a very keen participant of the class action being organised and I know Piper Alderman is a solid firm with strong roots in the legal system. Whoever started this I applaud you.