26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4710 Someone from NSW thinks vodafone is extremely disappointed at 27 Dec 2010 06:58:35 PM
I am deaf Vodafone mobile user, I am greatly disappointed with your slow service in answering my request It took time to get your reply about a hour even same happening at the Rouse Hill shop. You failed to forewarned me over expired date of my prepaid as the contract was signed on March 2008, but you kept sending same invoice till last November I asked for refund about six month, but at the shop i was explained that you refused to refund, instead of giving me about 300 free calls, I was not satified with this offer. The service was very poor. You gave several passwords to register and connect my mobile. They failed again. I have lost faith in Vodafone and I think I would switch to other Mobile company. I can't understand why Readers Digest chose Vodafone on the top list of mobiles. my mobile number 0404 124 418.
In addition, their computer is pretty difficult to find for this reason I cannot use phone Vodafone, because I am deaf, I tried National Relay Service but call took a hour. I would be rather afraid if I call; in waiting for long time. Your service is a real frustration.
Alan Kilborn