Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4801 Someone from WA thinks vodafone is overfail at 27 Dec 2010 07:17:54 PM
We signed up for 2 year internet plan, after a bout 1 1/2 stuffed up or billing with a letter stating they had issues and it would be fixed. We then didnt get service for a few weeks when ring the 'Help' desk they told us our direct debt failed which they then sorted out after i stated we got a letter from them to say it was there fault. We then stopped getting a service and bill when ringing again we were told we had insufficant funds which was totally not the case, we then received a debt collection letter stated we owed $300 dollar for a service they had not given us, all they could say is insufficant funds (we would earn more in a week then they would get in a year!!!)