Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4851 Someone from WA thinks vodafone is MAJOR FAIL at 27 Dec 2010 07:25:30 PM
I have a mobile phone plan and wireless internet plan with vodafone as I prefer vodafone over telstra. Not long after starting my phone plan I started getting connection errors several times a night, which did not allow me to send/receive messages or calls. After the network went down everything seemed to go back to normal and the connection errors dissappeared. A week later and I find my phone cutting out and disconnecting 4-5 minutes into each phone call i make and receive. This means I am calling someone at least 7-8 times just to have a proper conversation with them and it is very frustrating. As for my wireless internet, it usually seems find but at least once or twice a day it will not allow me to connect and comes up with an error of some sort. I either have to close the application and reboot it or reboot my whole laptop just so I can get on the net. This also is very frustrating. If there wasn't such a large amount of money to pay for exiting your contract with them, I would be out as fast as I can. Vodafone need to sort these problems out and find a way to reward all their customers to say sorry for all these problems that are occuring - and I don't mean just 24 hours worth of free calls on them, I mean something that will convince all their customers to stay with them and not choose better, if they really care.