Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4862 Someone from WA thinks vodafone is not the best! at 27 Dec 2010 07:26:53 PM
Our son was contacted by someone and signed up for a contract (even though the original account was in my name) He had just turned 18, so he signed up for a 24 month contract. Unfortuantely he has not been getting the best reception, same issues, drop out of calls, no signal/ coverage.... so he complained, was told that he could not get out of the contract he would have to pay 800+ costs, and he had to go to Telstra to get the reception he needs to have coverage.... Not good enough!! 1st he should not have been approached and allowed to take a contract on a number that was mine, and also if reception/ coverage is not good enouth, they should not be allowed to penalise you for changing carriers/ contracts.