Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4876 Someone from QLD thinks vodafone is Woeful at 27 Dec 2010 07:30:10 PM
Having been with vodafone since I got my first phone 10 years ago.. I have done my best to remain a faithful customer. However in the last 18 months their service, reception, data access has been nothing short of worthless. My best friend lives 3 hours away, is also a Vodafail customer. So we would regularly make use of their prepaid $29 caps, using the voda minutes... However without fail, every 10 minutes or so, the call would drop out causing us to have to recall the other person, wasting more money on connection, in the space of an hour phone call, the call dropped out 12 times.. that is once every 5 minutes. I live on top of a mountain in qld, and the only places in my house where I could get reception were if i stood my phone up on top of my computer tower, or if i was holding it above my head in the back yard. So because of that I had to go out and spend $50 on a blue tooth, just so i could talk to people. But still I only ever had 1 bar of reception. Then of course there were the text msg's. I would send one msg to my best friend, and she would receive 8 copies of the msg... all of which I had been charged for. When I asked voda why this was, I was told (by an outsourced Indian who's accent was so think I struggled to understand them) that it was a phone problem. So why is it then that I would receive multiple copies of the same msg from my best friend, when she had an entirely different phone? I asked voda about that... they hung up. Obscene at best... ignorant and rude. So i'd had enough... I swithced to telstra. But in order to use the same phone, I had to unlock it from Voda... Back to the Indian call centre I go. I was previously told by one of the local phone stores, that if I had put enough credit through the phone since I had owned it, that I would have it unlocked for free. When I called the call centre, I was told by one of their Indian operators, that I could have it unlocked if I paid $50 WHICH I MAY OR MAY NOT GET BACK IN CREDIT ON THE PHONE. What the hell?? I didn't want credit on the phone... I wanted to be done with Voda all together.. So at the advice of my parents I contacted the Telecommunications Industry Ombudsman who forwarded my complaint to voda. 8 Days later I received a phone call from an australian girl from their complaints centre who informed me that what I had been told by the phone centre was correct, and that the information given my by the indian call centre operator was absolute rubbish. They unlocked my phone for free and I am finally done with Vodafone. Come on Vodafone.... pull your fingers out of your backsides and fix the issues. Telstra have been wonderful since I switched to them. I'm answered almost immediately by their australian call centre, and the only one issue I had with them regarding the msg bank, they fixed immediately without problems or hassle. Thank you telsra.