26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4892 Someone from VIC thinks vodafone is PATHETIC!!!! at 27 Dec 2010 07:33:19 PM
My partner and I renewed our Vodafone contracts in May. We had been with them for 2 years prior and never had an issue. After signing on for another 2 years with higher plans so we could use internet, data etc, we have had nothing but troubles! Call drop outs, terrible coverage, missed calls, unable to make calls, SLOW loading for the net and just unable to use the net are a daily occurance.
So...I call to complain and it drops out 5 times while on HOLD. By the time I finally get to the bit where they can call you back, they do a week later! Then the girl in cancellations tells me that theres a clause in their contracts that "only guarantees coverage at the home address". From what Im reading, we are pretty lucky and get ok coverage at home, but seriously what the hell is the point of having a mobile if you cant take it MOBILE!!!
It also seems we have had worse coverage since complaining...