26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4925 Someone from QLD thinks vodafone is Isn't the question, how is Vodafone NOT failing? at 27 Dec 2010 07:40:08 PM
I've been a very long term customer of Vodafone, switching from Telstra's rip off and very poor service of over a decade ago. I had never had trouble with VF until about 2 years ago and then increasingly so. I got so sick of ringing to complain only to have tours of the world - via Egypt, India and the Phillipines and any time I was put through to someone overseas who can barely speak English, who followed a script and couldn't understand English enough to answer questions, I would ask to put to someone in Australia. You won't get any satisfaction out of ringing customer service. I had to make 2 complaints to the TIO and got some satisfaction, only to then have the same problem develop not so long after, as VF assured me, 'it had been sorted out'. I started to call the head office number in Sydney direct. They will get the message quick enough if every disgruntled person started to call head office, on a real land line, in Australia! Check the phone book - the old hard copy ones (since you probably can't get wireless net coverage to check online anyway). Don't call on the 1 300 numbers they give customers for 'customer service' as you will get the biggest run around. Also, ask for a name and employee identifier number and where they located if you speak to someone and ask them to read back the notes of your call which they enter into their computers and keep your own notes. Problems include call drop outs, sms and voice messages not delivered for days, if at all, both receiving and sending, and yet other times, sms going back and forth without a hitch, poor coverage or no coverage for extended periods where there is supposed to be coverage, calls not connecting so ringing 2 or 3 or 4 times to make a call, static on lines, only hearing every few words, improper and incorrect billing, etc all of the things of which every one complains. I just love ringing directory assistance when I can't recall a number I need, only to be told that the company or business doesn't exist as VF can't find any listing when you know it's there. That's a joke!