Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
5001 Someone from SA thinks vodafone is irritating!! at 27 Dec 2010 08:01:43 PM
I was trying to ignore it but I find out later that MMS that are sent to me can either arrive up to 12 hours late or not at all, but other people that they are sent to receive them. I also find that calls often drop out even though I am stationary when on these calls. When I am not using my home wireless internet the vodafone 'internet' is soooooo slow. I moved from 3 to vodafone because my 3 contract was up and the only way I could get an iphone 4 without having to wait for ages was from vodafone and then the iphone was sent to me. I figured that as 3 and vodafone were merging that they might be a good company to deal with - unfounded optimism! I have had a heap of trouble with Telstra too when trying to change my husband's mobile from business plan to a private cap but have now solved that. I think that all of the major telcos are an absolute disgrace as they don't have customer service and they don't care. They must be making a heap of profit and so figure that they don't have to try to offer a service to their customers. I think if I could I would ditch vodafone and go to telstra as they now have competitive caps and heaps better network coverage but of course they don't offer customer service.
29 Dec 2010 08:01:04 PM: i did ditch my contracts my add is posted after yours and i went to the telecommunications ombudsmand they can really help you. look them up in the white pages.towards the front where they have complaints cheers. im now with telstra and will never change again.