26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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5148 Someone from VIC thinks vodafone is Out of Pocket cos I Beat Them! at 27 Dec 2010 08:40:25 PM
Rang asking for a payout figure to cancel my contract. When they asked why I explained all of the issues I'd been having & was told that they could help me to solve the problems & if they couldn't then I would be able to be released from my contract & NOT HAVE TO PAY A CENT. Fast forward thru 6 weeks of lies from call centre & heated "discussions" between me & call centre ending with a complaint thru the TIO website. Result: An apology from someone in the Resolutions dept & my contract cancelled free of charge - I lost $5-odd that I'd overpaid my last bill but was happy to call it even. Two weeks later, I get a bill for 93c... I'm waiting for them to call me to collect but I doubt they will.