Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5158 Someone from VIC thinks vodafone is Shite at 27 Dec 2010 08:43:16 PM
I was with vodafail for 6 yrs all good at first bur the past year nothing but crap my reception was always out never was able to het calls which frustrated people who tried to call. The last two months I had people call me the phone would drop out as I answer the call saying no reception then I have to turn my mobile on and off to get reception back. The last two bills I've had went up in price and don't add up. I tried calling which was useless so I went into the store. They closed our vodafail store and moved us to a small company down the road they r rude and useless they wouldn't help and the when I thought stupidly to upgrade to a new phone on a special 59 cap plan in there catalogue they told me it went to 69 even though the special lasted till 31 January they said vodafail decided to change their mines well then don't advertise it. What made me jumped shi was after the guy working there was talking to a customer on the phone happily after hanging up started bad mouth the customer on the phone in front of everyone saying there full name I was so disgusted that I went across the road and sign up with telstra. I am still arguing over the bill and I am not paying it till they have a reason and fix the. All I can say is bye bye vodafail you suck!