26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5221 Someone from QLD thinks vodafone is at 27 Dec 2010 08:59:07 PM
We live in Nth Qld, and in the past 6 months have lived in 3 different suburbs, all of which are in the close metro area. The reception in all of these locations has been nothing short of terrible. We pay our bills on time for a service provided "apparently". My wife called them some months back to complain about the terrible service, only to be placed on hold by someone in Deli most probably. She had the tennacity to hold the line until she was answered, only to have the service that she was complaining about drop out mid conversation. My wife then called back and again after waiting the obligatory hour on hold, got cut off again mid complaint due to the terrible serice. Our problems do not end there. The phone I got with my contract died. I took it into my local vodafone outlet, only to be turned away and told to come back when they contact me with an outcome, but they didnt even take the phone off me. I may be a simple man but you cant fix a broken phone without the broken phone (so common sence would dictate). Well that was 5 months ago and since then I have grown tired of waiting, brought a cheap simple phone and had no drama, 'thanks' for the help vodafone. Rest assured if I was to forget to pay a bill on time, that they would expect me to rectify this problem ASAP, I think it only fair they do the same. It is clear from this well though out websight, that there is not a minority with the problem, it is much more widespread than anyone first though. Rest assured we will also be getting on contact with the TIO and the telicomunication ombudsman.