26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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5338 Someone from NSW thinks vodafone is unreliable at 27 Dec 2010 09:41:14 PM
I purchased a "premium " number from voidafone, signed a contract only to find my "premium" number did not work. It took eight weeks for voidafone to "fix" the problem.During those eight weeks I spent many valuable hours on hold,and on most days I was assured the problem would fixed the next day.
Eventually I ended up dealing with voidafones national manager for portability. She did get the number up and running eventually. For most of those eight weeks I never received any calls or sms messages. Voidafone was unable to retrieve any of those sms messages or tell me who had tried to call.
The most damage was done when clients rang and could not be diverted to voicemail, instead they got a voidafone message giving many of them the impression my fone was disconnected, which then led them to assume it was for non payment.
I have had ongoing problems, but not as severe.Voidafones manager for portability refused my request to release me from my contract.
My business lost about $50000 last year.
As a hard working battler who pays his rent on time every week, as well as all our other bills,I feel voidafone needs to be taken to task,especially since they denied alot of these problems which are out in the open now
28 Dec 2010 06:06:41 AM: incomepance with a capital I
28 Dec 2010 06:12:37 AM: incompetance?
30 Dec 2010 04:15:44 PM: That how we spell, keep up the good work.
30 Dec 2010 10:42:21 PM: voidafone? first if your going to have a whinge about a company you have to atleast spell it right
31 Dec 2010 07:28:37 AM: If you are that slow you cannot see the pun he makes with the "Voidafone" you shouldnt be using a computer.
31 Dec 2010 01:46:24 PM: Hahaha, the person that posted at 12:42:21pm is an idiot haha. FAIL to him.
1 Jan 2011 07:09:38 AM: Can't spell? I think I can.Are you from a non english speaking background and employed by Voidafone?With my limited year 10 school education (Ballina High), and not looking at a dictionary, my understanding is that void can mean to negate or cancel, or it could also mean a gap or a hole.
As for your spelling, your means belonging to you, did you perhaps mean to type ..."if you are", or did you mean to type ..."if you're"??
I feel my complaint is justified and not a whinge. Eight weeks to fix the problem, not good enough, and it was only after Voidafone's
engineers couldn't fix the problem, and the manager for portability tried to offer me other numbers, and I lost it with her , and demanded she look into the history of the number, which she did,I then asked if the number had ever worked, then she realised that the number was previously owned by a big company and not set up to receive calls. I assume possibly a tv channel for competitions (eg if you know the answer text 'yes"to 0404......."
It only took aprox 2 more weeks to fix the problem.

1 Jan 2011 11:38:06 AM: For anyone interested in the real issues at stake, I went on Vodafones site, read what Cormack Hodginson (director of customer service and experience) had to say, and posted a reply requesting he check out this site with this ref (5338). I also requested he liase with vhf manager for portability. She knows my story too well. I have emailed her re requesting release from 2 contracts. I got an out of office reply from her, stating she will be back jan4. No reply from Cormack as yet.
I am curious as to what sort of replies I may or may not receive.
1 Jan 2011 01:51:55 PM: we are really glad to know about the school u studied at and about ur Thorough english knowledge :P..whats left now is that u can get a masters degree in english from a good university :P :D
1 Jan 2011 04:03:56 PM: Perhaps you guys at vodafail should be doing the studying; six weeks and the vodafail engineers couldnt work out that my number wasn't set up to receive calls!!! It took me and my year ten education to ask about the history of the number before you guys actually did anything constructive. happy with my level of education, dont need phd, besides, too busy running a business that reliabley provides the services that we contract to do.If we were to fail to deliver we would'nt be in business and we certainly wouldnt be charging our clients for our failures.
1 Jan 2011 05:14:43 PM: in that case welcome to vodafail...its indeed astonishing that u after ur ten years of education expected otherwise from vodafail...i wonder what u reckon from the name VODAFAIL in the first place :P
1 Jan 2011 06:53:08 PM: Opinions are like arseholes, everyones got one,seems u choose(or get paid$6/day) to peddle someone elses.Good job mate.
Issues are pretty staight forward, Vodafone has failed to provide services for which they have been paid to provide, a lot of people have been severely inconvenienced,some outright ripped off, and others like myself have been severely inconvenienced and have had our livelihoods impacted upon due to a variety of failures and blunders.
1 Jan 2011 07:21:15 PM: :P :D you are lame,Good luck with your career peddling
2 Jan 2011 02:07:41 AM: lol for the person who is complaining about the "voidafone"
umm its void a fone *cough* get it??? VOID A FONE
do you see why he has said that.... your as idiotic as voidafone
2 Jan 2011 07:23:12 AM: gee feel for you. as a non business user, i can bear the pain.......and trust me I have. But as a business, vodafone should be made responsible for your losses somehow! a contract is between 2 parties, the payer and the party delivering. If only one party is satisfying their half of the deal and the other party is neglecting their part, they should be made acountable for your losses. I wonder what would happen if you took them to court over lost earnings and won the case? Do you think they would get their 'a' into 'g' and do something about it? for years their have been alot of services neglecting their part of contracts and we the stupid public have just put up with it. this site should put up a class action for people in your shoes to take these monkeys to court. I would participate in payments as I believe its all about the principle of the matter. keep battling and keep us posted!
2 Jan 2011 07:57:31 AM: Thanx for the support, but not so much about public being stupid, but rather the big companies wearing the consumer down and counting on us not being able to sustain protracted disputes.
2 Jan 2011 01:59:15 PM: I want to start a website where we can complain about the incorrect use of "your". CONTRACTIONS and how to use them. yourfail.
Lesson 1: YOUR = possessive YOU OWN IT, not short for you are, eg. your car, your hair, your education, your ignorance......
Lesson 2: YOU'RE IS SHORT FOR..wait for it "YOU ARE", eg. you're retarded, you're a dickhead, you're the one complaining, you're lame, you're as idiotic as voidafone, you're having a whinge, get it! like "you are" having a whinge. So it's (it is) you're (you are) having a whinge.
Amazing isn't it?
Here endeth the lesson.
2 Jan 2011 02:11:18 PM: you must be a women
2 Jan 2011 04:04:54 PM: what about a lesson running network ?
2 Jan 2011 07:34:29 PM: Seems someone is making a concerted effort to take the attention away from the issues at stake:
*Vodafone sold a number that didnt work
*Vodafone either fumbled around or did nothing for 6 weeks while someones business deteriorated
*It took someone without any telecomunications experience to actually think that perhaps someone should look at the history of that number, i.e. has it ever worked?
*then, and only then did vodafone begin doing the repairs,which still took another 2 weeks.
*How is it possible vodafone couldnt even set up a temporary diversion so at least clients would get some sort of voicemail message?
*Why would you just let someones clients get a message giving the impression the fone is disconnected?
*Wouldnt it have been appropriate to waive the contract?
4 Jan 2011 10:00:54 AM: The woman at 3:59pm is either a old english teacher or a pot head for being able to correct grammer and take it so passionality
4 Jan 2011 03:55:20 PM: Vodafone are taking this very seriously,got an email from one of the managers, they have given me a credit for $24.20c!
4 Jan 2011 04:10:41 PM: Wow! O.o
Don't spend it all at once!! I'm sure that hurt them too, what with the thousands of dollars a day they make...
4 Jan 2011 06:54:48 PM: Oh and they want me to keep a log of times,dates,locations etc etc.
I dont have the time for that, shouldnt they be paying people to do an audit of their failing system?
I have enough of my own work to do, I dont particularly want to be doing theirs as well.
This is no longer at the top of the page
4 Jan 2011 07:30:53 PM: MIGHT IS RIGHT!!!
4 Jan 2011 09:24:01 PM: i just watched buried and i thought about something.... if ryan renyolds was with voda in that movie... he wouldve been so terribly screwed.
4 Jan 2011 09:30:18 PM: Thanx for that, BILL COLLINS
5 Jan 2011 06:35:13 PM: stab stab stab, I spit on vodafone.
6 Jan 2011 07:25:56 PM: Waited on hold for a total of 4 hours and 52 minutes today and still didn't even get to speak to an operator. First call was 2 hours and second was 2 hours and 52 minutes. Vodafone pay me compensation payments because their calls keep dropping out with full service in my area and they wont fix the tower. I have a hundred other stories like this and they all end badly. Shame on you Vodafone!!!!!!!!
6 Jan 2011 08:09:42 PM: 09:25:26 Does not pertain to above post
7 Jan 2011 08:58:08 AM: lol :D :P
7 Jan 2011 02:23:55 PM: I seriously think Vodafone should compensate you for business lost, its hard out there with the GFC and then you have a large multinational corporation making life miserable and harder for simple hardworking Australians.
7 Jan 2011 05:20:15 PM: I have had email correspondence with Vodaphone and as much as I, like everyone else, would like some resolution, I cant assume that will happen soon. I may be proved wrong.At the moment I am being told everything is fixed and to report any issues so they can get their tecs to look at it.
If I port my numbers without permission I am in breach of the (worthless) contract. (wouldnt you think a contract would protect both parties?)
At this point I think the safest thing to do is get a Telstra pre paid and have my calls diverted untill this is resolved or contracts expire (whichever comes first).
Despite their ascertion that the network is fine now, I still have droputs and innability to dial out at times. They still want me to keep logs of all my calls . I guess I need to make the time to lodge a complaint with theTIO
7 Jan 2011 08:12:12 PM: Just lodged complaint with TIO. It was so bloody easy, just clicked on the link to TIO website, filled it out in 5 mins
8 Jan 2011 10:14:15 AM: congrats. hope that solves ur issues :P :D lol
8 Jan 2011 03:30:32 PM: i think people here are coming on replying to this that actually work for vodafone! of coarse some people are happy with the service and have not had a problem but i have had plenty from wrong charges (for an iphone when my phone is free charge not $18 per month)to arrogant and stupid call centre opperators. the coverage is crap which i can handle because of infinite plan but will never sign up to vodafone again. from one of their own sales reps that my son sold a car to "vodafone are crap and thats why I have two phones one for work from voda which is free and another from telstra for when I want good service and reception!" straight from the horses mouth so to speak. one thing people haven't mentioned is why they keep playing tennis and switching you from section to section to solve a problem. just been on wait for 2 hours when the customer service said he'll put me thru straight away and i won't have to wait! must be big problems if i'm the next person in the queand still waiting 2 hours!!!!!!!!!!!!!!!!!!
12 Jan 2011 07:31:31 PM: Was contacted by Vodafone resolutions team, my wife and I have been released from our contracts. At this point in time they are not prepared to refund us any of the money we have paid for their failed (and continuing to fail) system. Nor are they prepared to pay us any compensation.
13 Jan 2011 08:14:34 PM: Well as a long term customer service enthusiast and a advocate for individualS, the staff member has the option to resign if he believes that the company is not worth working for. SO KEEP HAMMERING THE RETAIL STAFF AND THE IDIOTS WHO CANT HELP YOU, WHEN THE PUBLIC CAN INDIRECTLY FORCE THE RESIGNATION OF STAFF AS TOO STRESSFUL THEN WE ARE MAKE STEPS FORWARD WITH LARGE CORPORATE COMPANIES. TUSHAR
15 Jan 2011 12:50:30 PM: Tushar,you are a typical bully and people like you deserve all the bad things in life!!! I hope you get it. This is not the way true Australians think or speak.
15 Jan 2011 03:55:28 PM: Agree with above except he is also a fool, his comments are not pertanant to the original post. Tusher, go back to where you came from( if they let you back in)
21 Jan 2011 11:08:01 AM: Tushar thats very un-australian
22 Jan 2011 04:01:15 PM: As the person who posted the original post, words cant convey my relief having signed up with the big T.I dont have rose tinted glasses on and I know all telcos have their pitfalls, but knowing that the network has the necessary infrastructure to cope with the demand, and the wide coverage is very reassuring.
Lets see how I go with getting compensation from these mongrels for their incompetance.