Purchased Prepaid Broadband and Pocket WIFI about two months ago. All was running smoothly until about 5 weeks ago when the internet became extremely slow and most often did not connect. It only works during random times like after 11pm on a week night for example. After several attempts on my computer to scan for spyware & viruses and also calling Vodafone with no response, I took everything into a Vodafone store to see if they could help me. They told me that the towers in area were updated and I needed my Broadband to be updated also. I was in a shopping centre with three Vodafone stores and I was dragged to each one to find a device capable of doing this upgrade. I was told it would take 30 minutes, so I returned after 30min in which they told me "Oh, we didn't get your name before and we needed that, so it will be another 30 minute wait". I patiently tried to fill in another 30 minutes before returning to the store. The Vodafone employee helping me was no where to be found and the other staff had no idea what I was talking about. I continued walking past each of the three stores to see if I could find her. After another 30minute I finally found the employee at another Vodafone store in the centre (different from original). She returned everything to me and told me the update was complete. When I got home I plugged everything in and guess what? Nothing had changed...internet still not working. It wasted my afternoon. From experience I find the staff at stores in my area lacking a conscientious work ethic. I will be standing there waiting to be served without being acknowledged for several minutes. I hope this mess gets fixed quickly before there are more angry customers. Good luck Vodaphone!!