26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5533 Someone from WA thinks vodafone is in every way at 27 Dec 2010 10:47:34 PM
i used to have vodafone wireless broadband... i thought i had a faulty unit because it never worked... after i called them and was put on hold for about 45 minutes... i finally got through!! i was handballed to another person whose english was terrible... and when i told them i couldn't understand them they hung up on me!! i finally managed to get throught to them again and told them i wanted out of my contract... i had to pay to do so and in the end i didn't care... i just wanted out!!
i also have an iphone with vodafone... i have shared in most of the same problems as other people on this site... calls drop out, no service, messages that have been sent but not recieved, trying to contact the fault line and having to talk to that useless bloody answering machine 'lara', getting hand balled to some indian call centre where the people are barely understandable!!
but when i rang the new contracts number... i was put straight through!! who would have guessed!! the MOST SHOCKING CUSTOMER SERVICE I HAVE EVER HAD!! shame on you vodafone... you deserve to lose business!!