26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5748 Someone from NSW thinks vodafone is Biggest Fail at 28 Dec 2010 04:17:51 AM
Vodafone contacted me to say my contract on 2 phones was up for renewel. So I went ahead with this. My phone was meant to be a $79 cap 2 yrs unlimited with a new Iphone mobile. My wifes was meant to be a $49 cap 2 yrs plus $5 for the new galaxy mobile. My wife got the new mobile but vodafone put her on the $79 cap. I got nothing, no new contract no new mobile. Now they are billing me for my wifes $79 plan, rang and said I didnt want that make it the $49 plan. I asked why my new contract hasnt started and why I didnt get the new Iphone. They told me there were no record of the new contract and if you wanted the iphone you would not be able to get it unless you went to the shop and went on a waiting list.They have sent me a bill for over $500.00 in which I refuse to pay. I actually talked to a lady on the Phone about getting these 2 new contracts and phones and she put me on a recording through Vodafone so that it would be legit. They say there is no recording. Dont know what to do.