Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5852 Someone from VIC thinks vodafone is 5/10 at 28 Dec 2010 06:11:32 AM
Been Vodafone customer for over 10 years. Recently bought a smartphone to be all modern & browse internet on the go, etc. There were some days where I was unable to access the internet for up to 8 hours at a time. I was moving around in different suburbs (going to work, etc), but it didn't matter where I was, the problem was the same.
Eventually I called Vodafone and was told there might be a problem with the APN settings in my phone. The call centre person talked me through the steps to fix it.
After that, my phone didn't access the internet AT ALL.
I had to go into a shop to get the settings fixed. That meant I was back where I started: with some days where I couldn't access the internet for hours.
Also, calls drop out quite often without reason. I originally thought I was using the smartphone wrong and accidentally hanging up the calls. I'm careful now. But calls still drop out.
Sometimes when I'm at home, SMSs can take hours to get to me.
Eventually I called Vodafone and was told there might be a problem with the APN settings in my phone. The call centre person talked me through the steps to fix it.
After that, my phone didn't access the internet AT ALL.
I had to go into a shop to get the settings fixed. That meant I was back where I started: with some days where I couldn't access the internet for hours.
Also, calls drop out quite often without reason. I originally thought I was using the smartphone wrong and accidentally hanging up the calls. I'm careful now. But calls still drop out.
Sometimes when I'm at home, SMSs can take hours to get to me.
Whenever I tried to call Vodafone about these problems, their call waiting time was often over 40 minutes (as per the recorded message at the start of the call). One time, that recorded message DIDN'T say a long wait time, so I thought I'd get through. I hung up after 40 minutes.
When I asked the person in the shop, she said it was because everyone wanted the new iPhone. (How does high demand for a new handset cause long wait times in the call queue to get internet problems fixed???)