26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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586 Someone from VIC thinks vodafone is Very at 17 Dec 2010 08:05:09 PM
My Land line internet dropped out yesterday so I had to rely on my phone to give me access to the internet for work. Low and behold it would drop out every 30 seconds and when it was connected it would only download slower than dial up. I know it downloads faster than that since when I first purchase the phone\contract it was pulling down 2Mbps and would only drop out on occasion. Unfortunately I have noticed the network performance of VF degrading a lot over the last month. I called help desk but after 30 minutes on hold I gave up. Seriously if you are going to offer plans with generous data caps for a cheap price you better make sure your hardware has capacity to handle it! Thankfully my ISP (Internode) were fantastic and speedy in fixing my connection, maybe Voda should take a page out of their book.