26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
5905 Someone from NSW thinks vodafone is vodafails in rural areas at 28 Dec 2010 06:30:40 AM
I've signed up for vodafone on a 24 month phone contract, and also had vodafone broadband. Firstly, the broadband coverage is lousy, dreadfully slow and painful to say the least. Out of frustration I've gone to a prepaid telstra mobile broadband and that gets coverage virtually everywhere I travel, and is very fast - but this is not acceptable of vodafone's service. I've paid for service and fail to get it reliably, even in major towns like wagga dubbo and orange NSW.
The contract for the phone is what really angers me. Whilst watching cricket with huge vodafone sponsorship blazed all over it, I'm locked into a contract for service which is very limited in coverage even around town, and frequently has dropouts and service shutdowns. To actually get onto someone human in their 1555 help service is near impossible, and takes so long that most times I've just hung up in disgust. I have 4 sons, and I don't trust vodafone to provide coverage, which is non-existant anyhow between towns, whereas Telstra NextG seems to give coverage anywhere (but is more expensive), so I provide them with Telstra prepaids as vodafone I can't trust for their safety. However you only have to barely venture outside town limits and vodafone is gone, and this is crazy.