Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5931 Someone from QLD thinks vodafone is Vodafone is Pathetic at 28 Dec 2010 06:43:58 AM
We have been with Vodafone for years and now I think about the service and reception has always been a problem. I will be at work waiting for staff to get back to me about replacing shifts and my phone coverage will just drop out. hours later i realise when it comes back because the phone doesnt stop ringing with messages and emails. It is even worse in the rain as soon as it rains don't expect any reception. The year we had floods i tried to call my BF (who is with Vodafone as well) with an emergency and could not get through because their is no coverage in crap weather. Lucky his parents mobiles are Telstra which worked fine. not to mention we have been trying to upgrade our pathetic phones for a couple of months now because they no longer work and we had to wait until exactly 3 months left to do so without paying out a contract. They would not even let us upgrade one week before when i went in and showed them how bad my phone was (I can't even see who calls me anymore). We have decided enough is enough with vodafone and we are in the process of changing to Telstra and getting out of our contracts. You might pay more with Telstra but at least if you have an emergency you can count on their reception. So frustrated 6 years with this company and they have gotten worse every year and no one ever wants to help :(