I was happily with 3 for ages, no problems, then signed up to vodaphone for a combo phone internet plan - I was told they are merging, and if there were any dramas it would be ok. with vodafone internet kept dropping out (nearly missed an ebay purchase haha). many calls later, often on hold 20-35 mins, and often calls dropping out, they eventually agreed to release me from the plan on condition i signed back up with 3, returned the phone etc. Also in early days I sent internet key back thinking that might be the problem (no charge) and it checked out ok by their people, but they had that for a week and no replacement in the meantime. I was lucky bcs I still had an internet plan with 3 at the time, which never dropped out. So initially when vodafone wanted to 'investigate coverage' which they said could take 6 days I argued against this. they said their computer or whatever showed good coverage in my area. I think it was only because of my 'proof' with the 3 internet working fine and the vodafone one constantly dropping out, that they agreed to release me. I emphasised to them I wasn't trying to get out of being their customer or pay a lesser plan, I just wanted to switch back to 3, afterall they were merging so what was the problem??? sigh. lots of time wasted on calls to sort this out. btw got sick of Rob Thomas when on hold. ALSO to end it off, they then charged me for the full plan (got a bill for $1500) because they had no record of receiving the phone back yet, so that took quite a few more calls to sort out. i realised i had nothing in writing to prove they had agreed (over the phone) to release me. hey vodafail, keep up the good work!