Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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6119 Someone from QLD thinks vodafone is Poor Mobile Internet at 28 Dec 2010 08:12:37 AM
Thought mobile internet plan would be useful to me, signed up for Vodaphone based on price and promised coverage at home in Cairns. After using for a short time realised that service was next to useless, often unable to connect, when connected speed slower than dial up (event though advertised as 'broadband'). I repeatedly complained by phone, at the third party supplier, and in-person at Vodaphone office over a period of six-moths. Eventually, the vodaphone telephone agent agreed that I send my unit back and they would cancel my contract, now with another provider and connectivity and speed far better (event hough not perfect). Vodaphone experience cost time, stress, money on calls/visits to Vodaphone, and visits to internet cafe to send/receive important emails. Never again.