26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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6179 Someone from NSW thinks vodafone is what happen to the customer service at 28 Dec 2010 08:48:44 AM
I have been with this company for a number of years first with pre paid now on a cap I have been on a Cap now for about 1 and a half years since voda merge with 3 it has been nothing but frustrating timewasting stressful , first of all I singed a contract for a service strongly pushing my points as mentioned frustrating - calls droping out after 1 minute not just once on a number of occasions, getting text messages a day or even a week later, getting voice mail messages a day or even a week later, phone not ringing when has full service and goes strait to voice mail mmm. Time wasting- ringing up voda - explaing my problems waiting over 1 hr sometimes to speak to someone that does not understand and blames apple iPhone when I have tried another phone whipped the sim card and other people are experiencing same problems being transfered to supervisors and team leaders, contacting the tio and also Tasmania that gave me another phone that does exactly the same thing hours of my time emails what happen to customer service ? Stressing - paying for a service that your not getting telling me to go the the apple shop to check my phone what a joke voda supplied it my time once again , vodaphone this is beyond a joke as a loyal person pays bills on time you sure know how to loose my buisness once was a good company now I have lost respect, and can't even get out of my contract I have tried many of times just basicaly put up with it shame on you vodaphone