Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6380 Someone from QLD thinks vodafone is extreme fail at 28 Dec 2010 10:40:17 AM
I phoned vodafone to cancel a mobile internet service i have had for 12 months. I sat on hold 4 nights in a row for 2.5 hours and when I finally got through to to a representative, the cancellations department had 'closed'. It took 2 irate phone calls to finally get through to the cancellations team who gave me the third degree about why i was cancelling. They then proceeded to tell me i signed a 24 month contract and a cancellation fee would apply. I am positive I would have only signed up to a 12 month contract as I was renting and aiming to go overseas the next year. I cannot find any paperwork at my end which is bad on my part otherwise I would have a case. I asked them to email me a copy of the contract which they could not do. i will be moving my business to optus when my contact is up in feb. VERY UNHAPPY.