Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6662 Someone from ACT thinks vodafone is FUBAR at 28 Dec 2010 02:52:49 PM
1stly they misrepresented the dell deal to my 72yo grandfather who was told it was FREE, and seeing as he needed internet he tried to listen, signed a contract for 24 mths in which the dell mini 10 was supposedly free, which he still has in plastic ( he used a dongle on a desktop) and a 6gb 3g plan as ADSL is NOT available in his area....6-7 mths into the contract he gets SLAMMED with a bill for $300+ in excess usage when he would at most use the net for 2 - 3 times a month for 1 - 2 hrs at a time,this is When and IF he CAN get service. Being 70+ and having limited pc knowledge i have his windows account as a user not admin and he CANNOT install programs, this keeps my maintainance of his pc down. and Prevents P2P or malware , virii etc...now i phoned vodafone re the charges and they say that they apply....This is his Second Contract and THEY TRIED THIS BULLSHIT ON THE OTHER ONE ALSO! At approx the same time through the contract.... I SMELL SOMETHING FISHY, and it looks like its coming from VODAFONES WAY! I will now complain to the TIO for them selling a contracted item on finance to a NON english speaking elderly gent who has NO technology understanding let alone a grasp of english. Admittedly he signed it, but he was not aware of what he was signing and was not in a position to be able to make a reasonable decision, SHAME ON YOU VODAFONE for ripping off pensioners.