Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6674 Someone from QLD thinks vodafone is is getting worse at 28 Dec 2010 03:02:39 PM
I have been with Vodafail for 18 months. Initially with a Broadband Service with Dell Mini 9 Netbook. After 6 months my connection in Brisbane CBD became choppy and failed after 30-60 secs. Vodafail claimed it wasn't their network, they contact DELL who swapped the entire motherboard. No change to my connection problem. I was swapped to a DELL Mini 10. Again after about 4 months I was having the same problems in Brisbane CBD. They alledgedly sent out network engineers to check my location, who said I do have a coverage problem [in Brisbane CBD !!!] I was offered a a free 4Gb broadband USB stick, as the connection is better than the in-built one in the DELL Mini. I am still paying for my 6Gb in-built data card BUT also paying for a 3Gb Service.
I have complained to vodafail in-store but am still waiting for a reply 1 week later. They discussed options such as the pocket wifi (which has a stronger signal) but I have heard that before !!!
I have also been experiencing phone problems, where the network service is lost in heavily populated areas. And text/voicemail messages coming through days later.
I have complained to vodafail in-store but am still waiting for a reply 1 week later. They discussed options such as the pocket wifi (which has a stronger signal) but I have heard that before !!!
I have also been experiencing phone problems, where the network service is lost in heavily populated areas. And text/voicemail messages coming through days later.